REFUND AND RETURNS POLICY FOR DIRECTINSURE

At DIRECTINSURE, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive refund and return policy to ensure that your shopping experience is smooth and hassle-free.

1. Return Period

You have 30 days from the date of purchase to request a return for a full refund. To qualify for a return, the product must be unused, in its original packaging, and in a resalable condition.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Email us at info@directinsure.click to inform us about your intention to return the item. Provide your order number and details about the product.
  • Return Authorization: We will issue you a return authorization code and instructions on how to return the item.
  • Packaging and Shipping: Ensure that the product is securely packaged in its original packaging. You are responsible for the shipping costs for returns unless the item is defective or damaged upon arrival.

3. Refunds

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment provider.

4. Damaged or Defective Items

If the item is damaged or defective upon arrival, please contact us immediately. We will provide a prepaid shipping label for the return, and we will either offer a replacement or issue a full refund.

5. Exchanges

If you would like to exchange an item, please contact us for further instructions. Exchanges are subject to product availability.

6. Non-returnable Items

Certain items are not eligible for returns or refunds, including:

  • Products that have been used, altered, or damaged after delivery.
  • Items purchased during promotional sales or clearance events (unless defective).

7. Restocking Fees

In certain cases, a restocking fee of up to 15% may apply to returned items that are not in resalable condition.

EFFECTIVE DATE: DECEMBER 7, 2024